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Deputy Manager

Salary: £54700 (per year)
Location: Holywell Park
Hours: 40 Hours Per Week

Deputy Manager – Holywell Park Residential Nursing Home, part of the Walden Care Group

Reporting to the General Manager

40 Hours per week, flexibility will be required to suit the needs of the business and ultimately some night and weekend working.

Salary: £54,700


Job Purpose
To achieve the highest possible standard of care in a professional manner through direct nursing care and effective supervision of Staff Members. Ensure that all Company policies and procedures and all legal requirements are adhered to within the defined timescales.



Main duties & Responsibilities


·        Ensure that all Staff Members contribute to the best of their ability to the efficient running of the Home and the creation of an atmosphere conducive to the best interests of the Service Users. Duties include acting up for the General Manager in their absence.

·        Nursing: interact with Service Users to ensure that their health care needs are being met and resolve any problems where appropriate.

·        Report any ill health amongst Service Users and make requests for GP/Professional visits where necessary.

·        Ensure meals are of sufficient and good quality, and that Service Users dietary needs are met.

·        Ensure that the Service Users Care Plans are completed and maintained in conjunction with Service Users, Relatives, and other Health Care Professions, and in accordance with NMC guidelines & Company policy.

·        Assess all aspects of Service Users’ care needs and provide health supervision and direct Nursing Care when required.

·        Assess social and health care needs of new Service Users and maintain ongoing assessment and review of all other Service Users

·        Maintain accurate records and ensure that each Service User within the Home has an individualised Care Plan. Service User Care Plans to be reviewed on a bi- annual basis or more frequently as and when required, in accordance with NM guidelines and Company policy.

·        Carry out regular checks on Service Users at intervals determined by the General Manager. Ensure a clear and concise handover report is given to all relevant Staff Members at the end of each shift.

·        Administer prescribed medicines and document the same in accordance with the Company’s procedure and NMC guidelines.

·        Practice maximum integrity in all dealings with Service Users personal and financial affairs, and avoid abuse of the privileged relationship which exists with Service Users


·        Participate in Staff and Service User meetings as required.

·        Maintain effective communications with the General Manager

·        Establish and maintain good communication with Service Users, Relatives and with the multidisciplinary team.

·        Provide administrative support when required.

Budgetary/Financial Control:

·        Ensure that all commodities used in and around the Care Centre are sensibly conserved by all Staff Members e.g., monitor usage of incontinence aids, wipes, dressings, electricity, gloves, etc.

Human Resources (HR):

·        Adhere to and implement all HR policies and procedures.

·        In the absence of the General Manager, in conjunction with the Regional Director, endeavor to fill any Staff vacancy by advertising appropriately.

·        Interview for new Staff Members as and when required, in line with the Company’s Recruitment policy.

·        In the absence of the General Manager maintain correct records of working hours of all Staff Members

·        In the absence of the General Manager monitor and control sickness absence in line with Company policy

·        Ensure all Staff Members are aware of the Company’s Raising Concerns, Freedom to Speak Up and Whistleblowing procedure.

·        In the absence of the General Manager, implement and manage the Company’s Disciplinary and Dismissal policies and procedures, and Grievance policies and procedures in conjunction with the Regional Manager

·        Assist the General Manager with formal supervision and appraisal of Staff Members in line with Company policy and with ongoing informal assessment of the work of Staff Members to ensure consistently high standards.

·        In the absence of the General Manager organise workload by forward planning off duty to ensure that there is sufficient Staff cover and deal with problems where necessary

·        In the absence of the Administrator and General Manager ensure continuity of the payroll


·        Actively market the Home and promote a positive personal/professional profile within the local community, always ensuring the good reputation of the Home and the Company

·        In the absence of the General Manager, and in conjunction with the Regional Director, endeavour to fill any Service User vacancy by liaising with Social Services and health authorities and assessing/selecting suitable Service Users

·        Ensure the Home is attractively presented, and odour free, at all times, in line with the Company’s attention to detail philosophy.

·        Ensure a viewing room is suitably presented and available at all times unless Home is fully occupied.

·        Supervise and instruct junior and new Staff Members in all aspects of their work in the Home giving help and guidance where appropriate, ensuring induction is fully completed.

·        Maintain and improve professional knowledge and competence.

·        Keep professionally updated in all areas of clinical expertise.

·        Attend mandatory training days/course, on or off site as and when required.

Health & Safety:

·        Report immediately to the General Manager or Person in Charge any illness of an infectious nature or accident incurred by a Service Users, colleague, self, or another.

·        Understand, and ensure the implementation of the Home’s Health & Safety policy and Emergency and Fire procedures.

·        Report to the General Manager, Maintenance team or Person in Charge any faulty appliances, damaged furniture equipment or any potential hazard.

·        Promote safe working practice in the Home.

·        In the absence of the General Manager, carry out duties as ‘Responsible Officer’ for the Care Centre in line with CQC guidelines, the Health & Safety at Work Act (1974) and Fire Regulations


·        Adhere to all appropriate NMC guidelines/regulations and the General Social Care Council Code of Conduct

·        Ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required.

·        Be on call for emergencies which may arise with the Home and to cover shifts if all other avenues have been exhausted.

·        In the absence of the General Manager report directly to the Regional Director

·        Support and Assist the General Manager in auditing Care Plan documentation to ensure best practice.

·        Maintain all logbooks and records as required by both the Registering Authority and the Company

·        Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.

·        Assist in the arrangements for fund raising.

·        Notify the General Manager or Person in Charge as soon as possible of your inability to report for duty and also on your return to work from all periods of absence.

·        Ensure the security of the Home is maintained at all times.

·        Adhere to all Company policies and procedures within the defined timescales.

·        Ensure all equipment is clean and well maintained.

·        Carry out any other tasks that may be reasonably assigned to you.

This job description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.


Key Competencies










·        Registered Nurse with current NMC registration

·        Previous management / supervisory experience.

·        Excellent communication skills.

·        Ability to lead an effective team.

·        To work with respect for dignity and independence

·        To be an inspirational team member

·        To provide the highest level of care and support


·        Experience/qualification in care for relevant Service User category



Our ValuesProvide Choice

Maintain Dignity

Ensure Inclusion

Promote Independence

Maintain Confidentiality

Embrace Individuality